Refund & Cancellation Policy

Last updated: 13 November 2026

This policy explains how cancellations and refunds work for services provided by Snipedia Consulting Ltd (“Snipedia”, “we”, “us”). It forms part of our Terms and Conditions. If your written proposal or agreement says something different, the proposal or agreement applies.

Scope

We provide professional services for businesses: brand positioning and identity, conversion systems (websites, funnels and landing pages) and performance marketing. These are bespoke, time-based services delivered digitally, not physical goods. Our services are intended for business customers.

Before work begins

We want you to be confident before you commit. Every engagement starts with a consultation call and a written proposal that sets out the scope, deliverables, timeline, fees and payment schedule. You can ask questions or decline the proposal at no cost. An engagement starts only when you accept the proposal in writing and pay any deposit or first instalment.

Cancelling an engagement

Before work starts: if you cancel in writing before we have begun work, we will refund any deposit or payment you have made, less any third-party costs we have already committed to on your behalf.
After work has started: you may cancel at any time by written notice. You pay for work completed and approved up to the date of cancellation, plus any non-cancellable third-party costs. Any balance of prepaid fees for work not yet started is refunded.
Cancellation by us: if we cancel an engagement for reasons other than your breach of our terms, we will refund fees for work not delivered.

Refunds

Because our work is custom and begins as soon as an engagement starts, fees for work that has been delivered are not refundable. We do, however, want to put things right. If a deliverable does not meet the scope in your proposal, tell us in writing within 14 days of delivery. We will first fix or redo the work at no extra charge. If we cannot resolve the issue, we will refund the fee for the affected deliverable.

If you are not satisfied with our service in some other way, contact us and we will work with you in good faith to find a fair outcome.

Non-refundable items

Advertising spend paid directly to platforms such as Meta or Google. These payments are made to the platform and we cannot refund them.
Third-party software, domains, hosting, stock assets, fonts or licences purchased for your project.
Work that has been delivered and approved, or that you have used publicly.
Time spent waiting for information, access or feedback that you were responsible for providing.

Ongoing and retainer services

For services billed monthly or on a recurring basis, you may cancel by giving 30 days’ written notice before your next billing date, unless your proposal states a different notice period or minimum term. You will not be charged for periods after the notice period ends. We do not refund fees for a billing period that has already started.

How to request a cancellation or refund

Email support@snipedia.com with your name, company, invoice number and a short explanation. We will confirm that we have received your request within 2 working days and tell you the outcome within 10 working days.

How refunds are paid

Approved refunds are returned to the original payment method where possible. Depending on your bank or card provider, it can take 5–10 working days for the money to appear in your account.

Questions and disputes

If you have a concern about a charge, please contact us before raising a dispute with your bank or card provider. We respond quickly and will resolve genuine problems. Nothing in this policy affects any statutory rights you may have.

Contact us

Snipedia Consulting Ltd
128 City Road London,
EC1V 2NX United Kingdom
support@snipedia.com